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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1. Where is your location?

We are in Shenzhen city, Canton Province, China.

2, What is your product?

Screen printing machine, hot stamping machine, industrial inkjet printers and other machines which customer need.

3.How to order machines?

1). Inquiry for professional quotation and patient communication.

2). Confirm the price, lead tine, sample, payment term etc to complete orders.

3). Sales send the proforma invoice to you our company seal.

4). Customer arrange deposit and send us the bank receipt.

5). Initial production will be arranged in terms of the lead time, we will inform customers in first time if any uncertain matters will happen, adjust the new lead time.

6). End Production we will send the photos to you for approval, we will arrange the shipment after approval you can also arrange the third party inspection before shipment.

7). Clients arrange balance and our sales will ship the goods. Inform the tracking number and check the status of parcel for clients or original B/L for sea-shipment.

8). 0rder can be say “finish” when you receive the goods and satisfy with them and our service.

9). Feedback to Lanlin about quality & service, market feedback & suggestion, we can do better.

10). Lanlin will offer after-sale service when you need.

As a manufacturer and trader, Our target is to become your good supplier and partner of printing machines.

4.What is required information from customer side for a quotation?

Please let us know below information:

The dimension and material of your product?

How many colours you print?

Does it have register stop at the buttom of bottle?

What is the printing speed you want?

Full automatic machine or semi automatic machine?

Share your printing image or printing requirement for our reference.

Other requirements.

5.Can you send price list?

Please send email to info@lanlinprintech.com, let us know your requirements.

6.Can you provide auxiliary machines, like pre-printing machine, post printing machine?

Yes, Please send email to info@lanlinprintech.com, let us know your requirements.

7.Can you custom machine?

Yes, Please send email to info@lanlinprintech.com, let us know your requirements.

8. What is the minimum quantity for one order?

No limitation.

 

9.What is the payment way?

TT,LC,western union

10. What is the package way?

Plywood case.

11. Why LED lamp curing?

Now it is a tendency that LED UV lamp curing is adopted normally by the printing companies. Because 

1) The power is much lower and the price is cheap than that of conventional UV mercury lamp,that saves money. Power of LED lamp is about 400 w, while the power of mercury lamp is 1.8-5 kw.

2) The lifetime of LED lamp is too long up to 8000 hours, mercury lamp’s lifetime is 800 hours. Mercury lamp is a consumable.

3) Ultraviolet of mercury lamp is harmful to skin, but LED lamp without mercury harmness to skin. 

4) Conventional UV mercury lamp needs several minutes for pre-heating, but LED doesn't need. If the electric power is OFF and ON suddenly, it is harmful to UV mercury lamp and reduce its lifetime. While LED lamp has no harmness. So LED lamp is the best choice. 

5) Smaller dimension, easy installation and operation, low maintenance cost.

12.What about the technical service?

•Pre-sales:

Free consult, free sample, free design drawing.

•During the contract fulfillment:

Visit factory, inspect the goods, free training.

•After-sale service:

Installation, debugging and training free of charge;

Guarantee is one year counted from the date of receiving the goods. During the guarantee, maintenance, repair and replace the parts against the defects of goods free of charge. And providing maintenance during all the machine's life.

Free installation, free training, and lifetime maintenance; The buyer pays the round tickets, hotel, and food for our engineer;

13. What is four-colour process or the CMYK colour model?

Four-colour process is when the artwork is created and then separated into four colours (CMYK) which combine to create the full spectrum of colours needed for photographic prints. This means a large number of colours can be simulated using only 4 screens, reducing costs, time, and set-up. The inks are required to blend and are more translucent, meaning a compromise with vibrancy of colour.

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